Refund and Return policy





At Kateryna Kryvolap Art Studio, every item is created with care — from original artworks to luxury accessories and educational materials. We want you to feel confident in your purchase. Because our collections include different product categories, return policies vary depending on the type of item.

1. Original Paintings

  • We offer a 14-day money-back guarantee on all original paintings.

  • Returns are accepted within 14 calendar days of delivery for a refund, store credit, or exchange (shipping costs are non-refundable).

  • Paintings must be returned in their original condition and securely packaged.

  • Damaged shipments must be reported within 48 hours, with photos of the artwork and packaging. Please keep all original packaging for insurance purposes.

2. Silk Accessories (Scarves, Twillies, Sleep Masks, Ties)

  • These items are produced in limited collections. Returns are accepted only if the item is defective, misprinted, or damaged in transit.

  • Requests must be made within 14 days of delivery at info@kryvolap.ca.

  • Returned items must be unused, unwashed, and in original packaging with tags intact.

  • Refunds are issued once the item is received and inspected. Shipping costs are non-refundable.

3. Jewelry

  • All jewelry pieces are handmade with care. Due to the nature of fine jewelry, we cannot accept returns for change of mind, sizing issues, or normal wear.

  • Returns are accepted only in cases of damage or manufacturing defect, reported within 7 days of delivery.

  • Jewelry must be returned in its original box and packaging, with proof of purchase.

4. Stationery & Art Supplies (Notebooks, Cards, Brushes, etc.)

  • Returns are accepted within 14 days of delivery if the item is unused and in its original packaging.

  • Items showing signs of use (writing, painting, wear) cannot be refunded.

  • Damaged or defective items must be reported within 7 days of delivery, with photos provided.

5. Online Courses & Digital Workbooks

  • All online courses, digital workbooks, and e-books are non-refundable.

  • Once access is granted or files are delivered, no refund will be issued.

  • If you experience technical difficulties, please contact us at info@kryvolap.ca and we will assist you.

General Notes

  • Return shipping is the responsibility of the buyer. Shipping costs are non-refundable.

  • Refunds are processed within 7–10 business days once the return is received and inspected.

  • Sale items are final sale and cannot be refunded.

  • Gifted items may be eligible for store credit.